FAQ
Have a question? Explore our FAQ section to find quick answers and helpful information!
General
What types of products does Pup Haven offer?
At Pup Haven, we offer a wide range of premium pet products designed to enhance your pet's well-being. Our categories include Feeding & Watering, Pet Grooming & Hygiene, Training & Behavioral Aids, Comfort & Bedding, and Pet Toys & Enrichment. Whether you're looking to pamper your furry friend or help them thrive, we have everything your pet needs.
Do I need an account to place an order?
Nope! You don't need an account to shop at Pup Haven. Simply browse our store, add your favorite products to the cart, and check out as a guest. However, creating an account makes it easier to track your orders, save your favorite items, and receive exclusive offers!
How can I contact customer support?
We're here to help! You can reach out to our customer support team by emailing us at support@puphaven.com or by using the contact form on our website. We strive to respond as quickly as possible and provide top-notch assistance for your pet's needs.
Shipping
Do you offer free shipping?
Yes, we do! Enjoy free shipping on all orders over $50 within the US. The discount is automatically applied at checkout no need for any coupon codes. Sit back, relax, and let us deliver your pet's essentials straight to your door!
How long does shipping take?
We know you're excited to get your products! Orders are processed within 1-3 business days. Standard shipping typically takes 7-10 business days for US orders. International shipments may take a bit longer, around 10-15 business days.
Do you ship internationally?
Yes, we ship internationally! We’re happy to deliver your pet’s new favorite products wherever you are. International orders have a flat rate of $9.99, and delivery typically takes 10-15 business days.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can track your package through the carrier’s website and get updates on your delivery. Please note it may take up to 48 hours for the tracking information to be updated.
Returns
What is your return policy?
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer returns within 30 days of receipt. The items must be unused and in their original packaging. Please note that shipping fees are non-refundable.
How do I initiate a return?
To initiate a return, simply visit our returns page, fill out the return form, and follow the instructions. Our customer support team is also available to guide you through the process.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. You’ll receive a notification once the refund has been issued to your original payment method.